Refund & Cancellation Policy

1. Who this applies to

This policy covers cancelling a SellerProAI subscription and asking for a refund. It applies to everyone with a paid plan.

The Free plan involves no payment, so nothing here about refunds applies to it. You can stop using it at any time.

This policy forms part of the Terms of Service.

2. Two different things: money and allowance

Almost every misunderstanding about refunds here comes from mixing up two separate things, so they are kept apart throughout this policy:

• A REFUND is money returned to the payment method you paid with.
• A LISTING ALLOWANCE is the number of listings your plan lets you prepare in a period. When an allowance is returned to your Account it is a credit inside SellerProAI — no money moves, and it is not a refund.

A failed generation returns allowance. It does not return money.

3. Billing periods

A paid plan runs for a Billing Period that you pay for in advance. Your plan allowance resets at the start of each period and unused plan allowance does not carry forward.

Changing plan continues your current period rather than restarting it.

4. Cancelling

You can cancel a paid plan yourself, from the Subscription page in the application. You do not need to contact us to cancel.

Cancelling stops future renewals. It does not end your access immediately: your plan continues to the end of the period you have already paid for, and you keep using it normally until then.

Cancelling does not, by itself, refund the period you have already paid for.

5. Cancellation is not the same as termination

Cancelling a subscription stops renewals and returns you to the Free plan at the end of the paid period. Your Account continues to exist.

Termination is the end of the Account or the service relationship, and is dealt with in the Terms of Service. Closing your Account is described in the Privacy Policy.

6. Automatic renewal

Automatic renewal is optional and is off unless you switch it on. If you switch it on, you authorise a recurring payment mandate with our payment provider, up to the amount and frequency shown to you when you set it up.

Cancelling your subscription in the application stops future renewals. You can also cancel the payment mandate itself from the application.

What we control is whether we ask for a payment. When and how a mandate is executed, and what notice your bank sends you about it, is determined by the payment provider, your bank and the payment networks, not by us. Any reminder we send about an upcoming renewal is a courtesy from us and is not a bank or regulatory pre-debit notice.

Legal review required. Recurring-payment requirements — mandate registration, pre-debit notification timing, and the applicable RBI and payment-system rules — need review by someone qualified in payments regulation. Nothing about those requirements is asserted here.

7. If a payment fails or does not complete

Payments end up in one of a few states, and they mean different things:

• Failed — the payment did not go through. Nothing is charged and no plan change takes effect. You can try again.
• Not completed — you closed the checkout before finishing. No charge is created.
• Successful — confirmed and verified by the payment provider. Only then is your plan activated.
• A renewal that fails — your subscription moves to a past-due state and then a short grace period. During that time you can still read and download your existing work, including drafts, past projects and exports, but you cannot generate new listings. If payment is not completed, the subscription ends and you return to the Free plan.

If your bank shows a debit but SellerProAI shows the payment as unpaid, do not pay again. Write to contact@sellerproai.com with the date, the amount and the payment reference from your bank or card statement, and we will trace it. Paying a second time usually creates a duplicate charge that then has to be refunded.

8. Asking for a refund

There is no self-service refund button, and we would rather say so than imply otherwise. Refunds are assessed and processed by our team.

To ask for one, write to contact@sellerproai.com with the invoice number or payment reference, the amount, and what happened. We will look at it and reply.

Please do not send your full card number.

9. Refunds we will normally make

• A duplicate charge for the same thing.
• A charge taken after a cancellation that we had already confirmed, where the fault was ours.
• A payment taken in error by us.
• Any case where applicable law requires a refund.

10. Refunds we will look at case by case

• A failure on our side that prevented you from using what you paid for.
• A billing dispute where the facts are not clear-cut.
• A transaction you say you did not authorise.
• Other exceptional circumstances you tell us about.

We will not pretend these have an automatic answer. Tell us what happened and we will assess it.

11. Refunds we will not normally make

• A period you have already used.
• Allowance you have already consumed on listings that were successfully produced.
• A marketplace declining, removing or not ranking your listing — that is the marketplace's decision, and we neither control it nor promise any outcome.
• Dissatisfaction with AI-generated content where the Service worked as described. Generated content is a starting point you review and edit; the AI Disclaimer explains its limits.
• The remainder of a period after you voluntarily cancel, unless the law requires otherwise or we agree an exception.

A Free plan is available so you can try the Service before paying for it.

12. Listing allowance, and when it comes back

Each Product Group in a project counts as one listing against your allowance, however many variants it produces.

Allowance is set aside when you submit a project and counted only once the project has actually been produced. If a project fails or produces nothing, the amount set aside is returned to your Account automatically — you do not need to ask. Trying again sets aside a fresh amount, so a failed attempt followed by a successful one costs one.

A project containing several Product Groups needs enough allowance for all of them at once. If there is not enough, the whole project is refused rather than partly produced, because half a project is a file you cannot upload.

To be explicit: everything in this section is allowance inside your Account. None of it is money, and none of it is a refund.

13. Purchased listing credits

Additional listings bought separately are held as a credit on your Account and are not part of the periodic plan allowance. They are used before they lapse where they carry an expiry; a credit without an expiry does not lapse.

Purchased credits are not transferable to another account. They are not exchanged for money, and cancelling a subscription does not convert unused credits into a refund.

14. Changing plan

Changing plan continues your current Billing Period rather than restarting it. What each plan includes, and what a change costs, are shown in the application at the time you make the change.

A plan change is not by itself a refund of the plan you were on.

15. How a refund is processed

Where we agree a refund, it is returned through our payment provider to the original payment method. We cannot send it somewhere else.

A refund may be for the full amount or part of it, depending on what is being put right.

Once we have issued it, how long it takes to appear is determined by the payment provider, your bank or your card issuer — not by us. We will not quote you a number of days we are not in a position to promise.

We will tell you when the refund has been issued from our side.

16. Invoices, credit notes and tax

An invoice is issued for each successful payment and is available on the Billing page. Where a refund is issued, a corresponding credit note is raised so your records and ours agree.

Applicable taxes are charged as required by law and shown on your invoice. Where an amount is refunded, the tax treatment follows the applicable rules.

Legal review required. LEGAL/TAX REVIEW REQUIRED. Whether GST applies, at what rate, how place of supply is determined, and how tax is treated on a refund or credit note, all depend on the business's own registration and tax position. None of it is asserted here. Confirm with a tax adviser.

17. Duplicate, unauthorised and disputed payments

Tell us as soon as you can if you see a charge you do not recognise, a duplicate, or an amount that looks wrong. Send the payment reference and the date and we will investigate.

You may also have dispute or chargeback rights with your bank, card issuer or the payment network. This policy does not remove them.

If you raise a chargeback and also ask us for a refund for the same payment, tell us — otherwise the same amount can end up being returned twice, and we will have to unwind it. We check for that.

We may investigate refund requests that appear duplicated, fraudulent or abusive, and may decline one where the investigation supports that. We will tell you the reason. This is not a general right to refuse a refund that is properly due.

18. Your legal rights

Nothing in this policy removes a right you have under applicable law, including consumer protection law. Where the law gives you a right to cancel or to a refund, that right applies whatever this policy says.

We have not stated a cooling-off period because none has been established as applying to this Service. That is not a statement that none exists.

Legal review required. Whether business customers of a SaaS subscription are "consumers" under the Consumer Protection Act, 2019, whether the Consumer Protection (E-Commerce) Rules, 2020 apply to SellerProAI, and what cancellation, cooling-off or refund rights follow, all need legal advice. This policy is deliberately conservative until that is settled.

19. Contact

Refund requests, billing questions and complaints: contact@sellerproai.com. You can also reach us through the support pages in the application.